If you're happy, we're happy. We're here to help process returns with our merchant partners to make it a hassle-free process.
For U.S. orders, you may return your item for Middleburg Marketplace shopping credit. Please follow these simple steps:
1. Notify us within 3 days of delivery by email: email@example.com. You must provide your order number and reason for return.
2. Once reviewed, you will receive a pre-paid return shipping label. Print the label and affix it to your package within 7 days.
3. The item(s) will be processed and reviewed once received. The item must be returned in the same condition as it was listed. Otherwise, the item will be returned to you.
4. Once processed, you will receive an email to notify you that a merchant shopping credit has been applied to your account. Shopping credit may only be applied to the merchant account from which the purchase was made.
Shipping and other fees incurred are non-refundable. Items which are not shipped within 7 days of receiving the pre-paid return shipping label will not be processed for return.
What do I do if a clothing item doesn’t fit?
Clothing may be returned in exchange for merchant account shopping credit. To qualify for a return, please email firstname.lastname@example.org within 3 days of the delivery of your item and await return instructions. Credit is only issued after the item is received and reviewed by the Middleburg Marketplace team per policy stated above.
Items not eligible for returns or shopping credit: Final Sale items, jewelry, accessories, custom handbags and food.