Contact

We're here to help if you have any questions. Please fill out this form and we'll get back to you as soon as possible. We typically respond within 24 hours, from Monday-Friday. Find answers to commonly asked questions below.

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FAQs

Shipping FAQs

Your entire order ships for $10, and we offer FREE Standard Shipping when you spend $100 in the Marketplace! We ship within the 50 United States. Orders are shipped directly from merchants using carriers such as USPS, UPS and Fedex. Orders are typically shipped by merchants within 3 business days. Due to carrier shipping delays, please allow up to 10 days to receive your order.

Returns & Exchanges

If you're happy, we're happy. We're here to help process returns with our merchant partners to make it a hassle-free process.

For U.S. orders, you may return your item for Middleburg Marketplace shopping credit. Please follow these simple steps:

1. Notify us within 3 days of delivery by email: customerservice@middleburgmarketplace.org. You must provide your order number and reason for return.

2. Once reviewed, you will receive a pre-paid return shipping label. Print the label and affix it to your package within 7 days.

3. The item(s) will be processed and reviewed once received. The item must be returned in the same condition as it was listed. Otherwise, the item will be returned to you.

4. Once processed, you will receive an email to notify you that a merchant shopping credit has been applied to your account. Shopping credit may only be applied to the merchant account from which the purchase was made.

Shipping and other fees incurred are non-refundable. Items which are not shipped within 7 days of receiving the pre-paid return shipping label will not be processed for return.

What do I do if a clothing item doesn’t fit?

Clothing may be returned in exchange for merchant account shopping credit. To qualify for a return, please email customerservice@middleburgmarketplace.org within 3 days of the delivery of your item and await return instructions. Credit is only issued after the item is received and reviewed by the Middleburg Marketplace team per policy stated above.

Items not eligible for returns or shopping credit: Final Sale items, jewelry, accessories, custom handbags and food.

Merchants

Charities

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About Us

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About Middleburg, Virginia

Find out more baout the town of Middleburg, VA here.